Last Updated: April 2024
Welcome to Black Swan Business Center. We are committed to protecting the privacy and security of your personal data in accordance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and relevant Dubai data protection regulations.
This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (https://bsbusinesscenter.com/) and utilize our services.
1. Data We Collect
We collect personal information that you voluntarily provide to us when you inquire about our services (Flexi Desk, Virtual Office, Ejari, etc.), register for an account, or contact us via WhatsApp/Email. This includes:
Identity Data: Name, business name, and job title.
Contact Data: Email address, phone number, and WhatsApp contact details.
Transaction/Service Data: Details about the services you have purchased or inquired about (e.g., Office Contract, Meeting Room bookings).
Technical Data: IP address, browser type, and usage data collected through cookies to improve your experience on our site.
2. Legal Basis for Processing
In compliance with the UAE PDPL, we process your data based on:
Consent: When you fill out a form or contact us.
Contractual Necessity: To provide the business center services you have requested.
Legal Obligation: To comply with UAE laws regarding Ejari registration and commercial licensing.
3. How We Use Your Data
To manage your bookings and service agreements.
To process Ejari applications and office contracts.
To provide IT and Marketing support as part of our service packages.
To send administrative information or updates regarding your office space.
To improve our website functionality and user experience.
4. Data Sharing and Disclosure
We do not sell your personal data. We may share your information with:
Government Authorities: Such as the Dubai Land Department (for Ejari) or DED, where required by law.
Service Providers: Third-party IT or payment processors who act on our behalf under strict confidentiality agreements.
Legal Compliance: If required to do so by UAE law or in response to valid requests by public authorities.
5. Data Security
We implement high-level technical and organizational security measures to protect your data from unauthorized access, alteration, or disclosure. As a business center handling professional client data, we ensure our internal systems are secured with encryption and access controls.
6. International Data Transfers
While our primary operations are in Business Bay, Dubai, some technical data (like cookies) may be processed by service providers located outside the UAE. We ensure these transfers comply with the UAE PDPL standards for cross-border data protection.
7. Your Rights as a Data Subject
Under UAE law, you have the following rights:
Right to Access: Request a copy of the personal data we hold about you.
Right to Correction: Request the correction of inaccurate data.
Right to Erasure: Request the deletion of your data (subject to legal retention requirements for contracts/Ejari).
Right to Restrict Processing: Limit how we use your data in certain circumstances.
Right to Withdraw Consent: You can withdraw your consent for marketing at any time.
8. Cookies and Tracking
Our website uses cookies to enhance navigation and analyze traffic. You can manage your cookie preferences through your browser settings; however, disabling cookies may affect certain features like the client login portal.
9. Retention Period
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements (typically 5-10 years for commercial contracts in Dubai).
10. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact our Data Protection representative:
Black Swan Business Center Location: The Citadel Tower, Levels 20 & 25, Business Bay, Dubai, UAE Phone: +971 (56) 219 3732 Email: info@bsbusinesscenter.com
